Hello and welcome to my professional career portfolio,

I’m an experienced, self-taught technology specialist with over fifteen years of demonstrated work history in a professional environment, encompassing many aspects of Information Technology. I am adept in computer hardware, software, networking, web, and application development. I have honed my ability to solve complex issues in a timely manner using my problem-solving skills in a fast-paced environment. If there’s something that I don’t know or I’m unfamiliar with, I have the confidence and determination to find the solution on my own. “That’s not possible” does not exist in my vocabulary. I stand by the quote, “There is always a way, if you’re committed.” – Tony Robbins

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My Resume

Work Experience

Allpro Technology

Sep, 2019 to Current
Lake City, MI

IT Specialist and Full Stack Developer

  • Provide On-Site IT Administration in business and local government environments surrounding Missaukee and Wexford Counties in Northern Michigan.
  • Continuously monitor assets and respond to active alerts and threats in RMM (Atera) and EDR (SentinelOne).
  • Maintain up-to-date technical knowledge and implement the latest security practices such as MFA (Duo) and EDR.
  • Analyze and execute installation procedures for hardware, network, security, and backup solutions catered to each organization.
  • Develop and maintain websites and custom web applications.
  • Maintain internal and client IT documentation (Hudu).

Notable web applications I’ve developed while with Allpro Technology:

  • Helping Alice A Utility Assistance and Foreclosure Assistance program for the United Way.
  • Secure Password Vault to share credentials sharing for both internal and clients.
  • Allpro Insulator Resource Portal which is a training and resource portal providing eLearning for Allpro Insulation Software.
  • Wreath Raiser Fundraising program for organizations and schools.

Michigan Lumber & Wood Fiber

Sep, 2017 to Jun, 2019
Comins, MI

General Foreman and IT Specialist

(A fire in the facility resulted in complete loss of production capabilities and the company shutdown)

  • Promoted to General Foreman in March 2019 based on exceptional performance.
  • Supervised 15 to 30 production employees, including:
    • Performance evaluations.
    • Company policy enforcement.
    • Tracked and reported daily production data.
    • Work assignments and scheduling.
  • Assessed and optimized performance of IT systems.
  • Drove IT strategy development and innovation based on continuous research.
  • Conducted troubleshooting of hardware and software.
  • Programmed and carried out routine maintenance of technology-related aspects of industrial equipment, such as USNR’s MillExpert, Lucidyne’s Grade Mark Reader, and Baxley Automation.
  • Developed the company website and a complex web-based asset-management, inventory, purchasing, and maintenance system.
  • View Letter of Recommendation

Rob's Computer Shop

2013 to 2017
Mio, MI

Self-Employed / IT Specialist

  • Diagnosed and resolved desktop, server, software, and network problems related to functionality, connectivity, management, and monitoring, or other software and hardware problems.
  • Provided troubleshooting for Windows server environments (Windows Server 2003, Windows Server 2008, Windows SBS 2011, Windows Server 2012, Windows Server 2016), along with Active Directory, Exchange 2007 / 2010, backup software, and patch management.
  • Performed on-site analysis, diagnosis, and resolution of complex desktop issues for end-users, and recommended and implemented corrective solutions.
  • Managed various infrastructure projects from start to completion, such as hardware upgrades and system implementations.
  • Maintained communication and relationships with businesses and key clients.

Northern Host, LLC

2009 to 2017
Mio, MI

Self-Employed / Full Stack Web Developer

  • Designed, developed, and maintained custom websites and applications to meet customer needs, while maintaining coding standards and software development practices.
  • Acted independently and communicated effectively with customers regarding the technical details, requirements, and goals of their projects.
  • Developed across many platforms including WordPress, CodeIgniter, IPB (Invision Power), and Joomla.
  • Administered servers and MySQL databases in a hosting environment.
  • Identified, troubleshooted, debugged, and resolved existing issues for other developers.

Mio Rental & Retail

2008
Mio, MI

Retail Sales & Cellular Associate

  • Maintained a comprehensive working knowledge of the store’s products and services.
  • Advised and assisted customers with services for Alltel Communications, DirecTV, and HughesNet.
  • Accurately setup accounts, so customers were ready to use their new devices and plans.
  • Identified solutions and provided support for customer billing, technical and/or account issues.
  • Performed routine inventory counts ensuring stock and organization.
  • Provided computer sales and service to local customers.

M-33 Access

2007
Rose City, MI

Network Engineer / Technology Specialist

  • Received incoming customer calls for trouble/technical support.
  • Provided troubleshooting of various levels of Ethernet and IP related issues related to the following ISP services – Dialup, ISDN, T1, DSL, and Wireless.
  • Configured WAN and LAN routers and related networking equipment.
  • Evaluated network performance data to ensure sufficient availability, speed, and to identify network problems.
  • Monitored and maintained a wireless network with 100+ access points and 400+ nodes.

Education

Kirtland Community College

Aug, 2007 to Dec, 2007
Roscommon, MI

Computer Science

  • I attended Kirtland Community College for one semester to study the course “A+ Hardware” and enhance my technical knowledge and gain a better understanding of computer hardware. I had intentions to further my education in pursuit of a degree, but due to personal reasons, I made the difficult decision to pause my education after successfully completing the hardware course.

Mio AuSable High School

Aug, 2004 to Aug, 2007
Mio, MI

High School

  • Special curriculum classes included Business Ethics, Accounting, Advanced Computers, and Robotics.
  • Maintained a 3.0 GPA average.
  • Proud Mio Thunderbolt!
  • View Diploma
My Projects

Some Outstanding Projects I've Been Involved In...

"If you enjoy what you do, you'll never work another day in your life." - Confucius
  • I was the technology consultant for the very first fiber optic project to take place in Oscoda County, MI, that was made available to the public, between investor, Essential Services Group and ISP, M-33 Access. [Agreement] [Press Release] [Oscoda Herald]
  • I belonged to the beta development community for the Windows 7 operating system, and presented on behalf of Microsoft at several public meetings throughout Northern Michigan.
  • I was a classroom presenter for the Oscoda County achieves, Junior Achievement program in the spring of 2011, to deliver experiential programs on the topics of financial literacy, work readiness, and entrepreneurship to help educate and empower students on economics.
My Skills

Knowledge

Microsoft Environments (Desktop)

  • Microsoft Windows 11
  • Microsoft Windows 10
  • Microsoft Windows 8
  • Microsoft Windows 7
  • Microsoft Windows Vista
  • Microsoft Windows XP
  • Microsoft Windows 98

Microsoft Environments (Server)

  • Microsoft Windows Server 2022
  • Microsoft Windows Server 2019
  • Microsoft Windows Server 2016
  • Microsoft Windows Server 2012
  • Microsoft Windows SBS 2011
  • Microsoft Windows Server 2008 R2
  • Microsoft Windows Server 2003

Linux Environments (Desktop)

  • Ubuntu Desktop
  • Fedora
  • Raspberry Pi

Linux Environments (Server)

  • Ubuntu Server
  • CentOS

Server Related

  • Active Directory
  • cPanel
  • Cron
  • FTP/SFTP
  • IIS
  • MySQL
  • phpMyAdmin
  • Plesk
  • Virtuozzo
  • WHM

Virtualization

  • VMWare / vSphere (ESXi) / vCenter
  • Citrix Hypervisor
  • Microsoft Hyper-V
  • Parallels
  • VirtualBox
  • XAMPP

Programming

  • HTML/CSS
  • Ajax/Javascript
  • PHP
  • Autohotkey

Firewalls

  • FortiGate
  • SonicWall
  • WatchGuard

Networking

  • IP Addressing / Subnetting
  • Access Rules
  • Port Forwarding
  • Pi-Hole
  • Paessler PRTG
  • VLANs
  • VPNs
  • Mesh Networks
  • Ubiquiti Unifi
  • Ubiquiti UNMS
  • Nmap
  • Unbound
  • Wireshark

Microsoft Office Suite

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Publisher
  • Microsoft Powerpoint
  • Microsoft Frontpage
  • Microsoft Expression Web

Adobe Suite

  • Adobe Acrobat
  • Adobe Dreamweaver
  • Adobe Photoshop

G-Suite (Google)

  • Google Administration
  • Google Drive
  • Google Docs
  • Google Sheets

MSP Solutions

  • EDR
    • SentinelOne
  • MFA
    • Duo
  • RMM
    • Atera
    • N-Able
  • Documentation
    • Hudu
    • ITBoost

Other Software

  • FTP/SFTP/Telnet
    • FileZilla
    • PuTTY
    • WinSCP
  • Remote Access
    • AnyDesk
    • ConnectWise
    • RealVNC
    • Splashtop
    • Teamviewer
    • TightVNC
    • UltraVNC
  • Web
    • Wordpress
    • IPB (Invision Power)
    • WHMCS
    • Joomla
    • Magento
  • Industrial
    • Lucidyne GMR
    • Siemens NX
    • USNR MillExpert
    • WorkNC
Testimonials

Testimonials

Rob has consistently gone above and beyond to assist me with various projects from website design and hosting to database conversion. You won't get better service elsewhere!

Roger O.

Honest, Fair, and Very Good at what he does! Best place in Northern Michigan for computer know how!

Catherine N.

I've called Robert from across the country on more than one occasion and he is ALWAYS able to help!

Amy B.

Robert is fantastic! Not only is he super professional but he truly cares about the customer and puts in extra work to make you happy!

Lucas C.

Rob is extremely knowledgeable and has been able to help us each time we have network issues. I mostly appreciate the awesome customer service, especially during this time of businesses being short staffed across every industry.

Deanna L.

Rob recovered over 640G of data on my external hard drive, personal and work documents. Couldn’t be happier with his turn around time and his work.

Kay P.

Rob did an excellent job of fixing my very sick computer. He is extremely prompt, I barely had time to miss my computer!

Kathy N.

Gets computers fixed whether its at his shop or via phone, very knowledgeable and can walk you through anything

Logan S.

Rob is AWESOME! He has fixed my work computer and was wonderful :) Got me up and running the same day. Personally recommend him to everybody. Given my choice he's the only one who would touch my computer.

Norma G.